ADR/ODR – Dispute Resolution

What is ADR?
ADR (Alternative Dispute Resolution) is a method for resolving disputes that avoids traditional court proceedings. Through ADR, consumers can resolve issues quickly, efficiently, and often free of charge, with the assistance of impartial third-party organizations.

What is ODR?
ODR (Online Dispute Resolution) is an online platform established by the European Commission. It enables consumers and traders to resolve disputes related to online purchases in a digital and straightforward manner.

How to access the ODR platform
If you made an online purchase with us and wish to use the ODR system to resolve a dispute, you can access the platform through the following link:
https://ec.europa.eu/consumers/odr

Contact us for assistance
We encourage you to contact us directly before initiating an ADR or ODR procedure. Our team is always ready to assist and help resolve any issue you may encounter. You can reach us at [support email] or by calling our customer service number.

Our commitment
We are dedicated to ensuring the highest level of customer satisfaction and are committed to resolving any problems transparently and professionally.